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Company Profile

KLAIMQU INDONESIA

Your Trusted Partner in Healthcare Navigation & Medical Concierge

About Us

KLAIMQU INDONESIA is a leading patient concierge and patient advocate service, here to bring ease and peace of mind to patients and their families as they access healthcare facilities.

We understand that hospital registration paperwork, coverage verification, and insurance claims can become a complicated, time-consuming process right when patients need urgent medical care. Through an integrated, responsive approach, KLAIMQU INDONESIA helps simplify the entire administrative journey around a patient's healthcare.

Vision & Mission

Vision

To be Indonesia's most trusted medical concierge platform — making healthcare access easier, administration more efficient, and giving every patient peace of mind.

Illustration of a person pointing at a summary of a hospital and their care journey data

Mission

  • Simplifying Admission

    Streamlining registration and pre-admission coordination with referral hospitals.

  • Claims Support

    Helping facilitate health insurance claims so guarantee-of-payment and reimbursement run quickly and transparently.

  • Strategic Partnerships

    Building close collaboration with hospital networks and insurance providers for patients' peace of mind.

Core Services

  • Hospital Admission Assistance

    Coordinating with the admission desk of the patient's chosen hospital ahead of arrival, to confirm availability and complete paperwork.

  • Insurance Claim Facilitation

    Supporting and helping complete health insurance claim documentation, for both cashless and reimbursement schemes.

  • 24/7 Support Hotline

    Responsive communication support for members' urgent administrative needs, whenever they arise.

  • Data Privacy & Compliance

    Every engagement is carried out legally under an official Power of Attorney (Surat Kuasa), with data privacy handled in line with Indonesia's Personal Data Protection Law (UU PDP).

Why Choose Us

  • Stress-Free in an Emergency

    Patients' families can focus fully on recovery, without being weighed down by paperwork and admission queues.

  • Time Efficiency

    Pre-arrival coordination helps speed up hospital registration.

  • Wide Partner Network

    We collaborate with a range of trusted hospital networks across Indonesia.

  • Affordable Membership

    Added protection for healthcare administration at a highly affordable cost.

Membership Program

KLAIMQU INDONESIA is committed to making this support accessible to everyone through our membership program.

Launch Promotion

Regular Membership Fee

Rp199,000 / yearFREE

For the first 2 years, through December 2026

Become a Member

Contact Us

We're finalizing our direct contact channels — hotline, email, and office address. In the meantime, tell us what you need through our assistance form and a Klaimqu team member will get back to you.

Request assistance